|Category||Communications & Corporate Affairs|
Job Description Summary
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: . Call center-based customer support in response to a high volume of low complexity inquiries . Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: . Acting as liaison between customers, production and distribution departments related to specific customer orders . Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: . Managing projects / processes, working independently with limited supervision. . Coaching and reviewing the work of lower level professionals. . Problems faced are difficult and sometimes complex.