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Product & Service Rep – Western Canada, Leduc, Alberta

Created 09/04/2019
Reference 56886
Category Sales
Job type Sales
Country Canada
State Alberta
City Leduc

POSITION SUMMARY:

The Product & Service Representative - (PSR) Western Canada Territory position will be responsible for the account management and delivering of sales initiatives of HE Parts International (Canada) – Mining Solutions product and service offerings, including technical knowledge and presentations on Major Mining Components an all assigned accounts in the BC/ Western AB Sales region. These include the continuance, development and maintenance of customer relationships, as well as product presentation, both on a direct customer contact basis.

The PSR is required to develop & maintain strong customer relationships with the company’s existing customers and growing sales into these customers and new accounts. Mainly focused on promoting our range of products and services to Above Ground Mines, but also other offerings in, Underground Mining, Forestry, Oil/Gas & Industrial type customers. This involves regular scheduled attendance at the customer locations, as planned with Sales Manager.  The expectation is all major accounts will be visited regularly per month, as the business demands. Major accounts and trip plans will be discussed regularly with the Sales Manager and logged in Company CRM. Additionally, the PSR is also required to establish and develop new opportunities within this region. Their schedule must be flexible to be able to change to meet customer and management needs. Up to 80% travel time may be required, including overnight.  Becoming technically able to present the benefits of our solutions with a focus on being able to relay a lower operating cost vs an upfront transactional price is key factor in success of this role. Being a self-starter that can find solutions to customer issues from start to end and enlisting the support of the those around them is critical.  Finding offerings that fit within H-E Parts abilities that can meet the target of reducing customer operating costs, is also a key performance indicator of success in this role.

 

Meeting, and exceeding the sales budget for the territory, both in revenue and GM, as well as finding opportunities and quoting products in all areas of H-E Parts book of business, including but not limited to; components (including Engines), used parts (DomEx), friction and braking products and smaller parts (MSUS) will be key performance indicators, and factors to determine success in the position.  Accounts, as well as geographical travel area, may be added or removed from PSR’s area of responsibility as determined by the Sales Manager to best meet the serviceability and demands of customer service. 

 

It is the responsibility of every H-E Parts International, employee to insure a safe work environment.  All H-E Parts International, employees share the responsibility to insure at the end of the day we return home safely to our families.  Our safe work environment value surpasses all other responsibilities.

 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  1. Safety – conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns. Safety is # 1.
  2. Sales budgeting, use of reporting systems (including SalesForce & SAP), organization of selling efforts, quoting, strategies and general communication amongst the company.
  3. Create, Develop and Maintain opportunity plans for all major accounts, as directed.
  4. Measurement and review with Sales Manager monthly/yearly verses plans.
  5. Develop a focused approach to training.
  6. Maintain on-going product development training
  7. Regular contact with all accounts in assigned territory.
  8. Travel for trade shows, cross selling or training as directed.
  9. Cross promote products & services from other H-E Parts International divisions.
  10. Ensuring proper use of company resources involved with selling. Some of these are; SalesForce, SAP, Entertainment expenses, company intellectual property.
  11. Customer service meetings – be involved in reviewing backorder listing, actions plans and managing follow-up.
  12. Pricing management – report, establish and managing pricing strategies to achieve & exceed planned budget gross margin targets.
  13. Using Excel and MS Office products in your daily business to professionally analyze data and create strong presentations to customers, management and colleagues.

    POSITION SUMMARY:

    The Product & Service Representative - (PSR) Western Canada Territory position will be responsible for the account management and delivering of sales initiatives of HE Parts International (Canada) – Mining Solutions product and service offerings, including technical knowledge and presentations on Major Mining Components an all assigned accounts in the BC/ Western AB Sales region. These include the continuance, development and maintenance of customer relationships, as well as product presentation, both on a direct customer contact basis.

    The PSR is required to develop & maintain strong customer relationships with the company’s existing customers and growing sales into these customers and new accounts. Mainly focused on promoting our range of products and services to Above Ground Mines, but also other offerings in, Underground Mining, Forestry, Oil/Gas & Industrial type customers. This involves regular scheduled attendance at the customer locations, as planned with Sales Manager.  The expectation is all major accounts will be visited regularly per month, as the business demands. Major accounts and trip plans will be discussed regularly with the Sales Manager and logged in Company CRM. Additionally, the PSR is also required to establish and develop new opportunities within this region. Their schedule must be flexible to be able to change to meet customer and management needs. Up to 80% travel time may be required, including overnight.  Becoming technically able to present the benefits of our solutions with a focus on being able to relay a lower operating cost vs an upfront transactional price is key factor in success of this role. Being a self-starter that can find solutions to customer issues from start to end and enlisting the support of the those around them is critical.  Finding offerings that fit within H-E Parts abilities that can meet the target of reducing customer operating costs, is also a key performance indicator of success in this role.

     

    Meeting, and exceeding the sales budget for the territory, both in revenue and GM, as well as finding opportunities and quoting products in all areas of H-E Parts book of business, including but not limited to; components (including Engines), used parts (DomEx), friction and braking products and smaller parts (MSUS) will be key performance indicators, and factors to determine success in the position.  Accounts, as well as geographical travel area, may be added or removed from PSR’s area of responsibility as determined by the Sales Manager to best meet the serviceability and demands of customer service. 

     

    It is the responsibility of every H-E Parts International, employee to insure a safe work environment.  All H-E Parts International, employees share the responsibility to insure at the end of the day we return home safely to our families.  Our safe work environment value surpasses all other responsibilities.

     

     

    ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

    1. Safety – conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns. Safety is # 1.
    2. Sales budgeting, use of reporting systems (including SalesForce & SAP), organization of selling efforts, quoting, strategies and general communication amongst the company.
    3. Create, Develop and Maintain opportunity plans for all major accounts, as directed.
    4. Measurement and review with Sales Manager monthly/yearly verses plans.
    5. Develop a focused approach to training.
    6. Maintain on-going product development training
    7. Regular contact with all accounts in assigned territory.
    8. Travel for trade shows, cross selling or training as directed.
    9. Cross promote products & services from other H-E Parts International divisions.
    10. Ensuring proper use of company resources involved with selling. Some of these are; SalesForce, SAP, Entertainment expenses, company intellectual property.
    11. Customer service meetings – be involved in reviewing backorder listing, actions plans and managing follow-up.
    12. Pricing management – report, establish and managing pricing strategies to achieve & exceed planned budget gross margin targets.
    13. Using Excel and MS Office products in your daily business to professionally analyze data and create strong presentations to customers, management and colleagues.

QUALIFICATIONS: EDUCATION and/or EXPERIENCE:

 

  1. High School Diploma or GED is required.
  2. Strong Knowledge of Heavy Equipment in Mining, Construction and Industrial uses is required.
  3. Excellent communication skills (Verbal and Written).
  4. Embraces the use of technology and metrics in sales processes.
  5. Strong knowledge of MS Office products including Outlook, PowerPoint and Excel, and current technology such as Social Media, Laptops, Tablets and smartphones is required.
  6. Strong mechanical aptitude.
  7. Previous experience with CRM (Salesforce preferred) and ERP systems.
  8. Current Driver’s license in good standing.
  9. A valid Passport.

PREFERRED

  1. Post-Secondary Degree or Diploma in Business, Sales, Engineering or Heavy Equipment Trades.
  2. Engineering, Technical, or Mechanical background.
  3. Experience in selling and/or servicing to Western Canada Mining Sites.

Apply now


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