The Operations Manager has oversight of H-E Parts Dom-Ex sales technical support, rebuild shop, warehouse functions, and field dismantling projects. This position direct reports include the inventory supervisor, rebuild shop manager, and administrative assistant. This position has responsibilities for the quality of service we provide, operational efficiencies, providing technical support for customers and staff, field service operations (internal and brokered/hired),
The Operations Manager has joint responsibly for company profitability and cost control. The manager regularly interacts with general manager, sales manager, rebuild shop and warehouse to monitor the timeliness of delivery, service support and customer relationship satisfaction. Parts and component expediting are critical functions as are overseeing the field service operations. In all activities, the manager promotes safe and ethical conduct personally and corporately.
It is the responsibility of every H-E Parts International, employee to insure a safe work environment. All H-E Parts International, employees share the responsibility to insure at the end of the day we return home safely to our families. Our safe work environment value surpasses all other responsibilities.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Hibbing Operations: Monitor and plan upkeep of property, buildings, utilities, equipment and tooling needed for operation.
Rebuild Shop: Manage sales and stock orders that run through the shop or that require outsourced service. Ensure customer communication, support and product deliveries are performed on time, within budget and with the highest levels of quality. Direct employees to meet customer expectations and company objectives. Ensure department is staffed to meet demand. Clearly communicate employee expectations and regularly provide formal and informal feedback regarding employee performance.
Technical Support: Oversee Dom-Ex procedures and best practices. Directly manage the rebuild procedures, inspections and technical data.
Inventory & Marketing: Oversee warehouse functions to ensure customer expectations are met and company assets are protected. Ensure department is staffed to meet demand. Clearly communicate employee expectations and regularly provide formal and informal feedback regarding employee performance.
QUALIFICATIONS: EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Bachelor degree preferred.