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Operations Manager, Seattle, Washington

Created 08/06/2019
Reference 58756
Category Management
Job type Management
Country United States
State Washington
City Seattle


The Operations Manager has oversight of H-E Parts Engine Solutions operations.  Direct reports include the Production Manager, Parts (Purchasing/Warehousing/Customer Service & Logistics) Manager, Operations and has a dotted line to Accounting.  This position has primary responsibility for company profitability and cost control.  Success is ultimately measured by Adjusted Operating Income performance against budget. 

As the senior site manager, the Operations Manager has responsibly for the quality of product and service we provide, corporate inventory and meeting customer expectations..  The manager regularly interacts with sales management, manufacturing and supply chain to monitor the timeliness of delivery, service support and customer relationship satisfaction.  In all activities, the manager promotes safe and ethical conduct personally and corporately.


Safety & Communications

  • Ensure everyone goes home safe, every day
  • Provide clear and effective communication with all employees, peers and executive management
  • Coordinate, implement and enforce all safety, health and environmental rules and regulations
  • Clearly communicate employee expectations and regularly provide formal and informal feedback regarding employee performance
  • Maintain key metrics to monitor the performance of the business and share during weekly production meeting


  • Ensure customer expectations are clearly defined and routinely met
  • Ensure customer communication, support and product deliveries are performed on time, within budget and with the highest levels of quality
  • Ensure quality of product being supplied meets customer expectations
  • Ensure the Sales Department is supported with excellence



  • Oversight of all machining, manufacturing and supply chain functions
  • Ensure repair and manufacturing procedures are documented, current, communicated and followed
  • Promote a quality culture, reducing in-house rework and customer warranties through effective root cause analysis and corrective action
  • Maintain a “LEAN” environment, continuously improving processes and reducing waste
  • Chair Production Meeting to establish, revise and communicate priorities
  • Lead all vendor negotiations to support the annual business plan
  • Promote efficient and productive interactions between external and internal customers.
  • Develop annual budget and 5-Year forecast, with assistance from Sales Department



The qualified manager has a bachelor degree and/or 10 or more year’s industry experience.  A professional, ethical and exceptional work-ethic is required for the candidate.  All activities must be performed safely and with quality in mind.  Travel requirements will average 20 - 30%.

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